Service Consultant
Company: Greg's Automotive
Location: Puyallup
Posted on: October 19, 2024
Job Description:
Overview: Greg's Automotive provides great services such as our
Customer Care Program and shuttle service. When you come to Greg's,
your part of the family. We are successful for one simple reason;
we hire the Superstars! You'll find our team of industry
professionals is second to none, industry wide! Shop owners from
across America have visited our facility and their comments are
always the same. They rank our facility, and our people, with the
best of the best! -The Service Advisor/Sales is responsible for
selling and promoting all products and services offered by Greg's
Automotive by following the company's store standards and
expectations. - -COMPENSATION: $75,000 - $90,000 per year,
depending on experience. - -Principal Duties and Responsibilities:
-
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide customer
with an accurate quote that includes cost and time of completion
for the services approved by the customer. Provide customer with
updates throughout the day on the status of their services.Follow
proper procedures when cashing out a customer's ticket to include a
review of the completed multi-point inspection and explanation of
applicable warranties.Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers.Track all new returns, core returns and
warranty parts for individual customersOther duties as
assignedEmployee Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation, Paid Sick Time, and 6 Paid
HolidaysMedical, Dental and Vision Insurance (Effective 1st of the
Month after Hire)Life Insurance (Company paid)401(k) Retirement
Savings Plan with Company MatchDiscounted Services on Personal and
Immediate Family VehiclesOpportunity for
Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not requiredProfessional appearance and proven
ability to work in a process driven environmentPossess valid
Washington driver's licenseAbility to work a minimum of five days
per week - -Sun Auto Tire & Service provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Greg's Automotive, Seattle , Service Consultant, Professions , Puyallup, Washington
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