Specialist, North American Operations, Scheduling and Cell Logistics (Open)
Company: Disability Solutions
Location: Seattle
Posted on: October 9, 2024
Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more:
.Summary: The Operations Specialist, Scheduling and Cell Logistics
will be responsible for monitoring patient treatment schedules for
the manufacturing of BMS's clinical and commercial autologous
cellular immunotherapy products. They will resolve real-time
operational issues related to transportation, manufacturing,
distribution, and administration.The primary duty of the Operations
Specialist, Scheduling and Cell Logistics is to execute day-to-day
operations (> = 95% of time). Participation in projects and
working groups is a growth opportunity as operations permit,
considering performance and alignment with development plan.
- Position is office-based in Seattle, WA with in-office
attendance required a minimum of 60% of the time. Remote work must
be performed at home with consistent office setup and internet
access, as extensive work at computers and phones is essential to
job function.
- Overtime may occasionally be required as assigned.
- Weekend and holiday on-call support is required as
assigned.
- Travel is possible and will not exceed 10%. International
travel will not exceed once per year.Responsibilities:
- Act as initial and primary scheduling point of contact for
apheresis centers, manufacturing sites, couriers, and other
logistics partners
- Create and maintain patient schedules in coordination with
apheresis centers, manufacturing sites, treatment sites, and
third-party logistics
- Monitor collection, delivery, transportation, and manufacturing
activities
- Troubleshoot and develop plans of action for issues throughout
the patient journey
- Interact with internal and external stakeholders over the phone
and email
- Ensure a positive end-to-end customer experience
- Execute escalations and facilitate product returns and product
replacements
- Input and maintain transactional data related to patient
schedules within BMS's scheduling system
- Document feedback from customers and partners as received
- Actively participate in tactical and other meetings as
assigned
- Facilitate daily operations activities and meetings including
shift turnover on rotating basis
- Provide real-time scheduling portal support to external
users
- Monitor and triage requests and issues within the case
management system
- Provide on-call and holiday support as assigned
- Comply with applicable SOPs, work practices, and other
documentation
- Accountable for individual performance
- Execute project tasks as assigned
- Execute working groups tasks as assignedQualifications:
- Bachelor's degree or 3 years of work experience
- Work experience in customer service, call center operations,
patient services/navigator, account management, logistics, or
supply chain preferred
- Highly self-motivated, self-aware, and professional
- Salesforce CRM experience a plus
- Demonstrated ability to work independently and in groups
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures
- Proven ability to share workspace for independent and
collaborative work
- Strong sense of ownership and accountability
- Fluent reading, speaking, and writing skills required in
English The starting compensation for this job is a range from
$69,000 - $86,000 plus incentive cash and stock opportunities
(based on eligibility). The starting pay rate takes into account
characteristics of the job, such as required skills and the
geographic location where work is performed. Final, individual
compensation is decided commensurate with demonstrated experience.
For more on benefits, please visit our BMS Careers Site.
Eligibility for specific benefits listed therein may vary based on
job and location. Benefit offerings are subject to the terms and
conditions of the applicable plans then in effect and may include
the following: Medical, pharmacy, dental and vision care. Wellbeing
support such as the BMS Living Life Better program and employee
assistance programs (EAP). Financial well-being resources and a
401(K). Financial protection benefits such as short- and long-term
disability, life insurance, supplemental health insurance, business
travel protection and survivor support. Work-life programs include
paid national holidays and optional holidays, Global Shutdown Days
between Christmas and New Year's holiday, up to 120 hours of paid
vacation, up to two (2) paid days to volunteer, sick time off, and
summer hours flexibility. Parental, caregiver, bereavement, and
military leave. Family care services such as adoption and surrogacy
reimbursement, fertility/infertility benefits, support for
traveling mothers, and child, elder and pet care resources. Other
perks like tuition reimbursement and a recognition
program.#LI-Hybrid If you come across a role that intrigues you but
doesn't perfectly line up with your resume, we encourage you to
apply anyway. You could be one step away from work that will
transform your life and career. Uniquely Interesting Work,
Life-changing CareersWith a single vision as inspiring as
Transforming patients' lives through science--- , every BMS
employee plays an integral role in work that goes far beyond
ordinary. Each of us is empowered to apply our individual talents
and unique perspectives in an inclusive culture, promoting
diversity in clinical trials, while our shared values of passion,
innovation, urgency, accountability, inclusion and integrity bring
out the highest potential of each of our colleagues.On-site
Protocol BMS has a diverse occupancy structure that determines
where an employee is required to conduct their work. This structure
includes site-essential, site-by-design, field-based and
remote-by-design jobs. The occupancy type that you are assigned is
determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned
facility. Site-by-design roles may be eligible for a hybrid work
model with at least 50% onsite at your assigned facility. For these
roles, onsite presence is considered an essential job function and
is critical to collaboration, innovation, productivity, and a
positive Company culture. For field-based and remote-by-design
roles the ability to physically travel to visit customers, patients
or business partners and to attend meetings on behalf of BMS as
directed is an essential job function. BMS is dedicated to ensuring
that people with disabilities can excel through a transparent
recruitment process, reasonable workplace
accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to . Visit to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your area.If
you live in or expect to work from Los Angeles County if hired for
this position, please visit this page for important additional
information: Any data processed in connection with role
applications will be treated in accordance with applicable data
privacy policies and regulations.
Keywords: Disability Solutions, Seattle , Specialist, North American Operations, Scheduling and Cell Logistics (Open), Professions , Seattle, Washington
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