Customer Support Lead
Company: VirtualVocations
Location: Tacoma
Posted on: November 6, 2024
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Job Description:
A company is looking for a Customer Support & Community Lead to
enhance user experience and support job seekers.
Key Responsibilities:
Provide outstanding support to users via various platforms
Collaborate with product and engineering teams to address customer
pain points
Create and maintain engaging help articles for job seekers
Required Qualifications:
Experience in a fast-paced environment working with users
Proactive approach to identifying and resolving issues
Hands-on experience with Content Management Systems is a plus
Experience in automation and efficiency improvements is a bonus
A passion for supporting others and contributing to team growth
Keywords: VirtualVocations, Seattle , Customer Support Lead, Other , Tacoma, Washington
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