Enterprise Client Support Specialist
Company: VirtualVocations
Location: Seattle
Posted on: November 1, 2024
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Job Description:
A company is looking for an Enterprise Client Support Specialist
to provide high-quality service to enterprise-level customers in
the healthcare sector.
Key Responsibilities:
Manage and resolve escalated queries from business customers via
phone, chat, and email
Collaborate with internal teams to solve complex customer issues
and ensure timely resolution
Track customer interactions and ensure issues are resolved within
established service-level agreements (SLAs)
Required Qualifications:
3-4+ years of experience providing specialized customer support,
preferably B2B in a SaaS or enterprise software environment
Proven experience managing escalations and maintaining strong
relationships with business customers
90%) and quality assurance scores in B2B environments
Ability to handle an average of 30+ calls and 15+ emails daily
Familiarity with SLA management and complex customer issue
resolution
Keywords: VirtualVocations, Seattle , Enterprise Client Support Specialist, Other , Seattle, Washington
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