Summer 2025 Data Science, Customer Experience Internship

Company: T-Mobile
Location: Bellevue
Posted on: November 1, 2024

Job Description:

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Get hands-on experience, training-and a leg up on a bright future.Learn. Achieve. Build a career.
T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!

This is a 12-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact.What It's LikeYou will be joining a Customer & Network Analytics team that develops and automates end-to-end AI solutions, identifying network issues that impact customer experience. You will gain first-hand experience working at the heart of the team that leverages network and customer datasets to drive Engineering, Consumer, and Marketing initiatives.We continuously analyze complex, high-dimensional datasets across customer journeys, uncover customer and network experience issues, build and deploy machine learning models, and drive business initiatives that improve customer experiences. Our team operates within a collaborative environment where diverse skill sets come together to manage all machine learning operations, from initial model development to final deployment. Are you ready to join the Un-Carrier?What You'll DoAs an intern, you will support data analysis and machine learning efforts, helping uncover insights from customer and network data. You will gain valuable hands-on experience in MLOps, working with cutting-edge cloud technologies and tools like Azure ML, Databricks, and GitLab CI/CD. Additionally, you will collaborate with experienced team members and grow your skills in data analytics, developing and operationalizing machine learning models.Key Responsibilities

• Gain a deep understanding of customer journeys and key business metrics to help track and enhance customer and network experiences
• Extract actionable insights on customer experiences by conducting deep-dive analysis of multi-dimensional customer and network data sets
• Collaborate with team members to develop, deploy and refine machine learning models that uncover, and address customer experience issues
• Create and deliver presentations communicating data analysis, machine learning results and recommendations in a clear, concise manner
• Assist in monitoring machine learning pipelines within Azure ML and Databricks, learning to troubleshoot issues and support operational continuity under guidance
• Utilize cloud platforms (Azure) and DevOps tools (GitLab CI/CD) to support deployment and maintenance of ML modelsWhat It Takes
  • Strong programming skills in SQL and Python, with the ability to apply to data analysis, automation, or machine learning tasks
  • Familiarity with cloud platforms (Azure) and big data technologies such as Databricks, Snowflake, and Spark
  • Experience in data analytics and machine learning using libraries such as Scikit-Learn, PyTorch, TensorFlow, preferably applied to improving customer experience
  • Exposure to MLOps and DevOps concepts, with an interest in learning about code review, optimization, deploying and maintaining production-quality ML pipelines
  • Strong problem-solving and critical thinking skills, with a willingness to learn and help uncover customer experience issues in a dynamic environment
  • Strong communication and collaboration skills, with a proactive attitude and enthusiasm for learning and adapting to new technologiesMinimum Qualifications
    • At least 18 years of age
    • Legally authorized to work in the United States
    • Must have graduated within the last 12-months, OR be actively enrolled in a Bachelors or Graduate degree program
    • Employees of T-Mobile or Metro by T-Mobile are ineligible for InternshipsEmployer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.Intern wages range from $20/hour to $40/hour. The successful candidate's actual pay will be based on experience/location.Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Seattle , Summer 2025 Data Science, Customer Experience Internship, IT / Software / Systems , Bellevue, Washington