Sr. Technical Program Manager , AFX - Pipeline Mgmt, Customer 360, & Private Pricing
Company: Amazon Web Services, Inc. - A97
Location: Everett
Posted on: October 4, 2024
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Job Description:
Amazon Web Services ("AWS") has been the world's most
comprehensive and broadly adopted cloud platform. AWS Sales,
Marketing, and Global Services (SMGS) is responsible for driving
revenue, adoption, and growth from the largest and fastest growing
small- and mid-market accounts to enterprise-level customers
including public sector. This team is diverse, it builds and
supports products, applications for AWS sellers, manages large
scale infrastructure of 1P and 3P platforms. The AFX (AWS Field
Experience) team with in SMGS, is looking for a passionate,
innovative, committed Sr. Technical Program Manager (TPM). As a Sr.
Technical Program Manager, you will ensure the teams are delivering
the highest quality products and services predictably while meeting
the technical needs of our community. You will guide both strategy
and tactical decision-making to deliver complex cross-team
programs. As well as partner with product managers and stakeholders
to help support the strategic deliverables while working with
engineering to support important technical efforts. The role will
require constant balance between long term product vision along
with addressing immediate needs, driving an incremental approach
that is metrics and data driven. It will require communicating
effectively with leaders across Director and VP level on a regular
basis while ensuring that the teams are aligned and stakeholders
are aware of key performance indicators. The role is a hybrid of
having deep technical knowledge and being instinctive on how to
enable the most effective Field organization on earth to delight
AWS customers. We accomplish this by delivering a best-in-class
Field experience through: * Integrated, personalized experiences *
Secure data and contextualized insights supporting the entire
customer journey * Machine learning and generative AI (GenAI) to
deliver a step change in Field productivity and customer
experience. Key job responsibilities
You will be responsible for diving deep into technical systems,
understanding them well and staying connected to the details You
will be responsible for delivering results despite working in an
ambiguous environment You will need a strong bias for action and be
able to handle multiple priorities simultaneously You will define
strategy and build and execute road maps for the programs you own.
You will be responsible for overall coordination, quality and
productivity and will be the primary point of contact for
world-wide stakeholders of programs that you run. Throughout, you
will internalize Amazon's Leadership Principles, and live those
into everyday practices to guide your programs to success.
- Provide technical leadership by facilitating
solution/design/architectural discussions; Partner with developers,
architects and QAE/SDET teams to design, build and implement
enterprise Salesforce cloud solutions to enable successful delivery
of programs to business.
- Work closely with end users, product owners to bridge the gap
between business and technical requirements and constraints.
- Facilitate and oversee code review sessions to ensure design and
configuration is consistent across the applications and standards
have implemented.
- Provide expertise on capacity management, level-of-effort
estimation, task tracking and assignment.
- Collaborate with partner teams to define deliverables, roadmaps,
accompanying documentation for projects and programs.
- Work with a cross-functional scrum teams to deliver projects in
iterative release cycles.
- Identify, anticipate, assess, track and mitigate issues, risks,
roadblocks and escalations at multiple levels.
- Create, maintain and communicate project status, metrics to
stakeholders. A day in the life
We have a team culture that encourages innovation and we expect
team members and management alike to take high degree of ownership
for their program vision and execution of ideas. You will be
joining a team that is diverse and experienced in all aspects of
Salesforce Development and are willing to collaborate with and
mentor new members. We are looking for someone that is a
self-starter, someone that approaches complex business questions
with data and curiosity, and a person that dives below the surface
to identify the root cause and "so what" rather than just
superficial trends. About the team
About AWS Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the
preferred qualifications and skills listed in the job description,
we encourage candidates to apply. If your career is just starting,
hasn't followed a traditional path, or includes alternative
experiences, don't let it stop you from applying. Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and
broadly adopted cloud platform. We pioneered cloud computing and
never stopped innovating - that's why customers from the most
successful startups to Global 500 companies trust our robust suite
of products and services to power their businesses. Inclusive Team
Culture
Here at AWS, it's in our nature to learn and be curious. Our
employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and
learning experiences, including our Conversations on Race and
Ethnicity (CORE) and AmazeCon (gender diversity) conferences,
inspire us to never stop embracing our uniqueness. Mentorship &
Career Growth
We're continuously raising our performance bar as we strive to
become Earth's Best Employer. That's why you'll find endless
knowledge-sharing, mentorship and other career-advancing resources
here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never
come at the expense of sacrifices at home, which is why we strive
for flexibility as part of our working culture. When we feel
supported in the workplace and at home, there's nothing we can't
achieve in the cloud. About Sales, Marketing and Global Services
(SMGS) AWS Sales, Marketing, and Global Services (SMGS) is
responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to
enterprise-level customers including public sector.
BASIC QUALIFICATIONS - Bachelor's degree computer science and or
related field, or equivalent experience.
- 5+ years of technical program management working directly with
software engineering and cross functional teams experience
- 3+ years of software development experience - Proficiency in
project/program management tools, standards and practices PREFERRED
QUALIFICATIONS - Excellent oral and written communication
skills.
Track record of successfully delivering complete systems (hardware,
firmware, software) on time, to scope, with high quality.
- Ability to regularly engage with senior stake holders and
influence across the organization.
- Excellent analytical and interpersonal skills, with ability to
work successfully across all engineering disciplines.
- High sense of ownership, urgency, and drive.
Ability to communicate effectively with both technical and
non-technical individuals.
- Work experience in Salesforce and or any CRM systems
- 5+ years of project management disciplines including scope,
schedule, budget, quality, along with risk and critical path
management experience - Experience managing projects across cross
functional teams, building sustainable processes and coordinating
release schedules
- Experience defining KPI's/SLA's used to drive multi-million
dollar businesses and reporting to senior leadership Amazon is
committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of
race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally
protected status. For individuals with disabilities who would like
to request an accommodation, please visit Our compensation reflects
the cost of labor across several US geographic markets. The base
pay for this position ranges from $133,900/year in our lowest
geographic market up to $231,400/year in our highest geographic
market. Pay is based on a number of factors including market
location and may vary depending on job-related knowledge, skills,
and experience. Amazon is a total compensation company. Dependent
on the position offered, equity, sign-on payments, and other forms
of compensation may be provided as part of a total compensation
package, in addition to a full range of medical, financial, and/or
other benefits. For more information, please visit This position
will remain posted until filled. Applicants should apply via our
internal or external career site.
Keywords: Amazon Web Services, Inc. - A97, Seattle , Sr. Technical Program Manager , AFX - Pipeline Mgmt, Customer 360, & Private Pricing, IT / Software / Systems , Everett, Washington
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