Software Development Manager, Amazon Connect Flows
Company: Amazon.com Services LLC
Location: Renton
Posted on: October 3, 2024
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Job Description:
Are you excited to join one of the newest and most exciting AWS
services?
Amazon Connect is a highly disruptive cloud-based contact center
that enables businesses to deliver engaging, dynamic, and personal
customer service experiences. Amazon Connect is the result of the
ten years of development that went into building the tools Amazon
uses to provide its award-winning customer service at massive scale
and launching it as a publicly available AWS service. With Amazon
Connect, you can create your own cloud-based contact center and be
taking calls in minutes. Amazon Connect leverages the power of
Artificial Intelligence and the large ecosystem of AWS services
such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon
Kinesis to provide a truly frustration free, easy-to-use,
extensible, and natural customer experience.
In this team, you will be working on a new service platform to
accelerate launching new analytics data and functions for Amazon
Connect features with comprehensive yet flexible visualization and
tools. You will be working closely with both product management and
engineering leadership comprising principal engineers and senior
engineering peers. You'll get to work on open-source and AWS
technologies, shepherd software engineers and collaborate across
different engineering teams. We are committed to furthering our
culture of inclusion. We have innovative benefit offerings, and
host annual and ongoing learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender
diversity) conferences. Amazon's culture of inclusion is reinforced
within our 16 Leadership Principles, which remind team members to
seek diverse perspectives, learn and be curious, and earn
trust.
8+ years of leading the definition and development of multi tier
web services experience
- Knowledge of engineering practices and patterns for the full
software/hardware/networks development life cycle, including coding
standards, code reviews, source control management, build
processes, testing, certification, and livesite operations
- Experience in communicating with users, other technical teams,
and senior leadership to collect requirements, describe software
product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing
teams of Software Engineers to improve their skills, and make them
more effective, product software engineers
Amazon is an equal opportunity employer and does not discriminate
on the basis of race, national origin, gender, gender identity,
sexual orientation, protected veteran status, disability, age, or
other legally protected status. For individuals with disabilities
who would like to request an accommodation, please visit
Dependent on the position offered, equity, sign-on payments, and
other forms of compensation may be provided as part of a total
compensation package, in addition to a full range of medical,
financial, and/or other benefits.
Keywords: Amazon.com Services LLC, Seattle , Software Development Manager, Amazon Connect Flows, IT / Software / Systems , Renton, Washington
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here to apply!
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