Software Development Manager, Amazon Connect Flows
Company: Amazon.com Services LLC
Location: Mercer Island
Posted on: October 3, 2024
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Job Description:
Are you inspired to work with a team than launches products with
direct and massive impact on Amazon's customers? Are you excited to
join one of the newest and most exciting AWS services?
Amazon Connect is a highly disruptive cloud-based contact center
that enables businesses to deliver engaging, dynamic, and personal
customer service experiences. Amazon Connect is the result of the
ten years of development that went into building the tools Amazon
uses to provide its award-winning customer service at massive scale
and launching it as a publicly available AWS service. With Amazon
Connect, you can create your own cloud-based contact center and be
taking calls in minutes. Amazon Connect leverages the power of
Artificial Intelligence and the large ecosystem of AWS services
such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon
Kinesis to provide a truly frustration free, easy-to-use,
extensible, and natural customer experience.
In this team, you will be working on a new service platform to
accelerate launching new analytics data and functions for Amazon
Connect features with comprehensive yet flexible visualization and
tools. You will be working closely with both product management and
engineering leadership comprising principal engineers and senior
engineering peers. You'll get to work on open-source and AWS
technologies, shepherd software engineers and collaborate across
different engineering teams. We have a good working culture of
learning and having fun working together towards a common goal of
operational engineering excellence and working backwards from our
customers.
AWS re: Invent 2023
Learn more about Connect here:
Media coverage on Amazon Connect:
This team is a great fit for you if
-- You enjoy working with a fun team that prides itself on a great
work environment with an inclusive group of people that are working
together towards a common goal.
-- You are sensitive to customer needs and interested in working on
a service that will be used, directly and indirectly, by millions
of customers and has a meaningful impact to their functions and
interactions.
-- You'd like to be directly responsible for solving real customer
problems.
-- You are a passionate learner and are motivated to take on new
challenges.
-- You want to have fun; surround yourself with a highly talented
pool of engineers that like to solve complex problems, but also
enjoy work life balance.
Here at AWS, we embrace our differences. We are committed to
furthering our culture of inclusion. We have ten employee -led
affinity groups, reaching 40,000 employees in over 190 chapters
globally. We have innovative benefit offerings, and host annual and
ongoing learning experiences, including our Conversations on Race
and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 16
Leadership Principles, which remind team members to seek diverse
perspectives, learn and be curious, and earn trust. BASIC
QUALIFICATIONS - 8+ years of engineering experience
- 3+ years of engineering team management experience
- 3+ years of designing or architecting (design patterns,
reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier
web services experience
- Knowledge of engineering practices and patterns for the full
software/hardware/networks development life cycle, including coding
standards, code reviews, source control management, build
processes, testing, certification, and livesite operations
- Experience partnering with product or program management
teams
PREFERRED QUALIFICATIONS - Experience in communicating with users,
other technical teams, and senior leadership to collect
requirements, describe software product features, technical
designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing
teams of Software Engineers to improve their skills, and make them
more effective, product software engineers Amazon is committed to a
diverse and inclusive workplace. Amazon is an equal opportunity
employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected
veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an
accommodation, please visit Our compensation reflects the cost of
labor across several US geographic markets. The base pay for this
position ranges from $166,400/year in our lowest geographic market
up to $287,700/year in our highest geographic market. Pay is based
on a number of factors including market location and may vary
depending on job-related knowledge, skills, and experience. Amazon
is a total compensation company. Dependent on the position offered,
equity, sign-on payments, and other forms of compensation may be
provided as part of a total compensation package, in addition to a
full range of medical, financial, and/or other benefits. For more
information, please visit This position will remain posted until
filled. Applicants should apply via our internal or external career
site.
Keywords: Amazon.com Services LLC, Seattle , Software Development Manager, Amazon Connect Flows, IT / Software / Systems , Mercer Island, Washington
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