Account Associate Customer Service
Company: T-Mobile USA, Inc.
Location: Bellingham
Posted on: April 6, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
Calling Champions
At T-Mobile, we love our customers-and we empower you to create
meaningful connections that last. As part of a Team of Experts,
you'll focus on a specific customer base, allowing you to own
relationships, solve problems proactively, and make an impact. We
pioneered this approach because we believe customers deserve a
better experience led by empowered individuals who take ownership.
And it makes us happy to work together this way, too.
Careers, Not Jobs
You'll start as an Account Associate, collaborating in an onsite,
high-energy team environment that helps you learn, grow, and
develop leadership skills from day one. With training and a
structured ramp-up period, you'll be set up for success in your new
role. In as little as five months, you can take the next step to
Expert, where you will lead customer experiences with confidence,
drive resolutions, and help shape the future of Un-carrier
service.
Better Life, Better Pay.
It takes mastery to be part of the T-Mobile Customer Care team, and
our compensation reflects that. As an Expert, you'll start by
earning $20.83 per hour, with most new Experts earning over $22 per
hour through base pay and incentive bonuses. Plus, enjoy an annual
$3,000 stock grant, tuition assistance, and a suite of financial,
health, and lifestyle benefits-all designed to invest in your
career and future growth.
Explore all the benefits of an Account Associate career at
https://careers.t-mobile.com/benefits.
We also offer qualifying Experts a hybrid work schedule after just
60 days post-training graduation, providing flexibility while
ensuring continued development in a team-focused environment. To
qualify, Experts must achieve performance and attendance goals.
Responsibilities:
Provide proactive and timely resolutions for customer inquiries and
concerns.
Build customer loyalty and create value through thoughtful account
management, identifying opportunities for additional products,
services, and solutions.
Deliver exceptional customer experiences using provided training
tools, resources, and personal expertise.
Meet department productivity and quality standards.
Complete training requirements to develop new skills, expand
knowledge, and grow within T-Mobile.
Qualifications:
ONSITE Position
High School Diploma/GED (Required)
Knowledge of Windows (Microsoft Word, Excel, and PowerPoint
preferred)
Ability to work efficiently with multiple applications and computer
screens simultaneously.
At T-Mobile, we don't have a corporate ladder - it's more like a
jungle gym of possibilities! We're committed to helping our
employees grow in their careers, and we believe in providing a
great learning environment to help you succeed. Our Team of Experts
works collaboratively to ensure our Account Associates have the
tools and resources they need to excel. Join the T-Mobile Talent
Community today to learn more about how we can help you achieve
your career goals!
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):NoT-Mobile Equal Employment
Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Hourly Base Pay: $20.00
All employees at T-Mobile, are guaranteed to earn $20/hour
inclusive of base pay and incentives. And since we are ALL owners,
EVERY employee at T-Mobile is eligible for an Annual Stock
Grant.
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile USA, Inc., Seattle , Account Associate Customer Service, Hospitality & Tourism , Bellingham, Washington
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