Senior Director, Hotel Partner Operations

Company: Expedia, Inc.
Location: Seattle
Posted on: November 6, 2024

Job Description:

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.In this role, you will help lead hotel partner support operations (ex VRBO) globally across all operational elements of their journey with Expedia. Providing scalable, cost-effective service, while maintaining and improving desired traveler/partner experience.What you'll do:

• Directly lead internal operational teams based in multiple global locations (-500 associates)
• Lead, inspire, and engage the global based vendor footprint (-1,000 vendor agents)
• Act as a key point of contact for strategic vendor partners
• Implement, and execute focused partner service strategy
• Primary contact for internal Hotel market management teams; partnering on effectively managing successful account relationships; primary communicator across the organization for hotel partner servicing performance and opportunities
• Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels
• Delivery of quality support to partners across all channels (phone, chat, email)
• Partner with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives
• Participate as core member of the Operations leadership teamWho you are:
• Expert understanding of operational structures and functions essential to manage operations globally
• Ensures the greater business vision is understood by the team, defines its interpretation and can translate into functional goals
• A key influencer of stakeholder groups to ensure team are fully supported for their operational work
• Explicitly builds systems that encourage talent to grow in the organization
• Experience leading large vendor agent populations
• Previous experience leading in travel operations preferredThe total cash range for this position in Seattle is $244,500 to $342,500. Employees in this role have the potential to increase their pay up to $391,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.Accommodation requestsIf you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify.
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Keywords: Expedia, Inc., Seattle , Senior Director, Hotel Partner Operations, Hospitality & Tourism , Seattle, Washington