VP, Merchant Performance Management Solutions

Company: Synchrony
Location: Seattle
Posted on: March 26, 2025

Job Description:

Job Description:Role Summary/Purpose:The Home & Auto VP, Merchant Performance Management Solutions leader is responsible for ensuring the delivery and execution of key activities across the platform focused merchant and provider performance management life cycle in collaboration with the CD & Sales Governance Client Oversight team and cross functional teams. Specifically focused on platform engagement for the fragmented merchant space and smaller individual locations. This individual will interface with all levels and across various teams within the organization.The successful candidate for this role is a leader with strong communication skills, the ability to manage through influence, and prior experience managing cross-functional initiatives. This role will have a high level of visibility across and communicate effectively with all levels of the organization.Essential Responsibilities:

• Provide leadership of critical merchant and provider performance management activities impacting Home & Auto organization.
• Leader for resolution on key identified findings connected to Client Executed L3's.
• Primary point of engagement for client teams to partner; with the Client Oversight Program's Merchant and Provider Performance Management arm -leading governance initiatives for internal customers including General Managers, Client Development Leaders, Relationship Managers and Field/Inside Sales teams and externally the client team where needed.
• Partner with the client and client teams to investigate and understand the components andrecommendations associated with their client's governance score.
• Lead engagement with commercial teams on the execution of Governance Processes - specifically focused on the new Merchant and Provider Performance management program within the Platform.
• Partner with COP Merchant and Provider Performance Management Team to understand all ongoing actions related to their clients, and coordinate communication and the sharing of final documentation with commercial teams.
• Provide a formal vetting process for escalation requests from the platform, inclusive of appropriate sign offs and identify plan from the Merchant and Provider Performance Management play book.
• Drive analysis and platform wide special projects/enhancements as required to address findings in the governance score that are a root cause of multiple issues, trending up activities, and/or in response to escalating of score.
• Establish and deploy a common project/program management process for assigned actions and tools such as detailed project plans, critical path milestone tracking, cost/budget tracking, risk management, in-take management or other collaboration tools.
• Facilitate meetings to review actioning requirements and progress with respective client teams.
• Identify, manage, and partner with the client teams to formally request escalation process.
• Perform other duties or special assignments as needed.Qualifications/Requirements:
  • 5+ years' experience working in Client Development & Sales, Risk Management, Audit, or related areas
  • 5+ years' experience and expertise working in Microsoft Office Suite (Word, Excel, PowerPoint)
  • 3+ years of leading and/or supporting cross-functional initiatives
  • Ability to work a flexible scheduleDesired Characteristics:
    • Excellent verbal and written communication skills with the ability to modulate content based on audience.
    • Advanced knowledge of Client Development & Sales objectives, strategies, and processes
    • Attention to detail and follow-up skills essential
    • Deep, up-to-date knowledge of regulatory compliance in the financial services sector to drive improvements
    • Excellent communication skills-interpersonal, verbal, and written
    • Ability to influence others to achieve team goals
    • Strong compliance, audit, or control function background, with a specific understanding of internal controls
    • Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize work assignments
    • Strong business process mapping and MS Visio skills
    • Imagination and creativity in applying/adapting best practices and learnings to new problems/needs
    • Ability to work and influence within a global matrix organization
    • Self-motivated and directed
    • Excellent work ethic and ability to work well with broad and diverse global teams
    • Ability to gather, analyze, and summarize data clearly and concisely and report findings to senior managementGrade/Level: 12The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements:
      • You must be 18 years or older
      • You must have a high school diploma or equivalent
      • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
      • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.Our Commitment:When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work.Reasonable Accommodation Notice:
        • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.Job Family Group:Sales
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Keywords: Synchrony, Seattle , VP, Merchant Performance Management Solutions, Executive , Seattle, Washington