Provider Success Manager
Company: VirtualVocations
Location: Olympia
Posted on: November 19, 2024
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Job Description:
A company is looking for a Provider Success Manager to lead and
mentor a team in the Customer Success department.
Key Responsibilities
Lead, coach, and mentor a team of Provider Success Associates
through onboarding and ongoing support
Implement new team initiatives and collaborate with
cross-functional stakeholders to develop resources and
processes
Drive team-wide performance metrics and analyze data to identify
trends and opportunities
Required Qualifications
3+ years of experience in leading a metrics-driven Customer Success
or Account Management team
5+ years of overall Account Management or Customer Success
experience, preferably in scaled/digital environments
Experience with Customer Success Platforms (CSP) and CRM,
preferably Salesforce
Experience implementing scaled customer success programs
Experience in the healthcare industry or other highly regulated
sectors
Keywords: VirtualVocations, Seattle , Provider Success Manager, Executive , Olympia, Washington
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