SUPPORT ENGINEER
Company: Firebolt
Location: Kirkland
Posted on: October 7, 2024
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Job Description:
Who We AreFirebolt is developed by a global group of data
leaders who share a passion for high performance databases and a
vision to meet the rising need for instant analytics experiences
for data intensive apps. Together, we're building the world's
fastest and most efficient cloud data warehouse.
The TeamFirebolt's Support team is composed of customer-focused
engineers who thrive on solving complex problems. Our mission is to
assist customers in building exceptional data ecosystems using
Firebolt, achieved through proactive support and resolving critical
issues. We tackle highly complex problems and work closely with our
engineering team to ensure the best solutions for our
customers.
The Role As a Support Engineer at Firebolt, your primary mission is
to address and resolve customer requests and issues swiftly and
effectively. Your interactions will be diverse, ranging from email
and Slack communications to occasional video calls, providing a
personal touch where needed.Your technical acumen will be crucial
in identifying, documenting, and reporting bugs, as well as
creating and sharing best practices to empower our customers.
You'll be a pivotal player in our Knowledge Community, contributing
to a growing repository of resources that help both customers and
team members alike.Our team operates across different time zones,
ensuring we provide exceptional, round-the-clock service. You will
work full-time and be part of the on-call rotation, ready to tackle
critical issues whenever they arise, including weekends, with
compensation for on-call hours worked.
What You'll Do
RequirementsMust Have
At Firebolt, we are dedicated to fostering an environment of
transparency and fairness in all aspects of our operations,
including compensation practices. As part of this commitment, we
provide clear visibility into the pay range for each role within
our organization.The pay range listed below reflects the base
salary for non-commissionable roles or on-target earnings for
commissionable roles. As part of our compensation philosophy, the
total compensation package is tailored to each candidate and
influenced by factors such as job-related skills, level of
experience, relevant certifications, and geographical location, to
name a few. Please note that at this time we do not include bonuses
as part of our compensation package. To ensure competitive
compensation, we review employee compensation on a biannual basis
and make adjustments accordingly.
Local Pay Range - 100-150K USDLocal Benefits
Keywords: Firebolt, Seattle , SUPPORT ENGINEER, Engineering , Kirkland, Washington
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