Salesforce CPQ Support Admin II

Company: Out in Science, Technology, Engineering, and Mathe
Location: Seattle
Posted on: April 28, 2025

Job Description:

Join Axon and be a Force for GoodAt Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactWe are seeking a Salesforce CPQ Administrator to join our Commercial Applications team and play a key role in optimizing our Opportunity-to-Cash (O2C) process. The ideal candidate has a deep understanding of Salesforce CPQ architecture, including complex product configurations, advanced approvals, and downstream workflows tied to orders, contracts, and amendments, while translating this knowledge to business stakeholders and internal IT teams.This role requires both technical acumen and soft skills of a natural problem-solver-someone who is fearless, thrives in ambiguity, and is driven to uncover root causes and deliver scalable solutions. Experience across multiple CPQ orgs or in a consulting capacity is essential.What You'll Do

• Location: This role requires you to be based within a commutable distance to one of our main R&D US-based hubs (Scottsdale, AZ; Boston, MA; Seattle, WA; Atlanta, GA; or San Francisco); with flexibility to work remotely.
• Reports to: Manager, Salesforce Administration
• Direct Reports: N/A
  • Administer and Enhance Salesforce CPQ: Configure, maintain, and improve Salesforce CPQ functionality, including Product Bundles, Configuration Attributes, Product Rules, Price Rules, and Advanced Approvals.
  • Opportunity-to-Cash Expertise: Own and optimize key O2C processes, ensuring seamless transitions across opportunity, quote, order, contract, and billing stages.
  • Troubleshoot & Resolve Issues: Investigate and resolve issues in quote generation, configuration, or QCP (Quote Calculator Plugin) logic.
  • Quote-to-Contract Workflow Support: Ensure CPQ setup aligns with downstream workflows related to Order creation, Subscription management, and Amendments.
  • Cross-functional Collaboration: Partner with Sales Ops, Finance, Product, and Engineering teams to gather requirements, develop solutions, and implement CPQ improvements.
  • Documentation & Training: Maintain system documentation, user guides, and support training efforts to ensure successful user adoption.
  • Continuous Improvement: Proactively identify process bottlenecks or system limitations and propose enhancements that drive scalability and efficiency.What You Bring
    • 4+ years of hands-on Salesforce CPQ administration experience, including deep understanding of Salesforce CPQ architecture, Advanced Approvals, Product & Price Rules, and Product/Bundle configuration.
    • Salesforce Administrator, CPQ Specialist Certification(s), and relevant Trailhead modules.
    • Familiarity with Salesforce Billing, Apex, Flows, QCP, and automation tools.
    • Effective communication skills with both technical and non-technical stakeholders.
    • Strong analytical and problem-solving skills, with a bias toward action.
    • Understanding of agile development methodologies and release management best practices.Benefits that Benefit You
      • Competitive salary and 401k with employer match
      • Discretionary paid time off
      • Paid parental leave for all
      • Medical, Dental, Vision plans
      • Fitness Programs
      • Emotional & Mental Wellness support
      • Learning & Development programs
      • Snacks in our officesBenefits may vary depending on employment type and location. The starting base pay ranges from USD 92,625 to USD 148,200, depending on various factors. For more details on benefits, visit www.axon.com/careers/benefits.Don't meet every requirement? That's okay. At Axon, we aim far and think big to reinvent the world for safety. We value diversity and encourage applicants from all backgrounds to apply, even if they don't check every box.Important NotesThis description is not exhaustive and may change. Some roles may require legal eligibility to work in a firearms environment. Axon is committed to safety, environmental responsibility, and diversity. For accommodations, contact recruitingops@axon.com.
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Keywords: Out in Science, Technology, Engineering, and Mathe, Seattle , Salesforce CPQ Support Admin II, Administration, Clerical , Seattle, Washington