Senior Program Delivery Manager
Company: JLL
Location: Seattle
Posted on: April 26, 2024
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Job Description:
The Sr. Program Manager is accountable to develop a high teaming
team across multiple program workstreams including Transportation,
Food & Beverage, Events and Signage. They will develop supplier
performance, processes, and quality standards where required, while
also acting as the main point of oversight to drive performance to
existing success measures. They will lead in the delivery,
optimization and creation of program strategy and implementation,
while also being highly tactical to deliver on existing and new
project deliverables. The responsibilities will include people
management, stakeholder relationship management, developing and
implementing of team strategies, big picture initiatives, short
term tactics and governance & analytical reporting. The Sr. Program
Manager shall monitor the project team deliverables in line with
agreed scope and contract terms and ensures integrated learnings
are recorded and socialized appropriately. Managing multi direction
/ level coordination & effective communication are all must haves
for this role. The Sr. Program Manager is a key point of contact
for Integrated Facilities Regional Manager and client so strong
communication skills, being a self-starter, and solving problems
quickly are necessary for success. Comfortable operating within a
matrixed organization. The Sr. Program Manager would ensure success
of each item listed below by setting the vision of the team,
iterating existing processes and procedures, ensuring all
escalations are handled in a timely manner, and manage to the KPIs
to measure success. What this job involves Ability to operate
within a fast-paced ever innovating matrixed organization Identify
service, communication and process improvement opportunities
throughout the programs Provide centralized leadership of soft
service delivery model and best practices to soft service
professionals across the JLL IFM Account business (Matrix manager)
Develop, deliver and implement strategic plan aligning JLL IFM
function to key client strategic goals.Drive and monitor progress.
Drive innovative program solutions Lead the implementation of best
practices and break through innovations Utilizing Business
Intelligence and Data Analytic tools to uncover hidden value.
Support development, implementation and delivery of training and
coaching plans for program professionals Review current service
support models to ensure accuracy and reliability of delivery; with
particular emphasis on consistency and partnerships. Daily
leadership of all program functions across the area, ensuring that
all agreed service levels and service standards are met and
complied with. Maintain frequent contact with key business partners
and stay up-to-date with their departmental requirements. Ensure
all team members are appropriately trained to deliver exceptional
customer experiences. Foster a culture of continuous improvement
and innovation by leveraging Business Intelligence, introducing
best practices, new tools, process re-engineering, service delivery
efficiencies that enhance occupant satisfaction, wellness, safety,
and productivity. Suggest ways to make program processes and
records more effective and efficient. Regular reporting and updates
to executive and program leadership, clients and colleagues,
ensuring full understanding of progress, direction and expected
results at all times. Continuous evaluation and reinvention of
service capabilities delivered to clients and client employees.
Ideal Experience Min. 7 years of experience in Facilities
Management role or Program Management role. Subject Matter Expert
managing Events, Transportation, Food & Beverage and Signage
services across campus and remote environments Proficient with
productivity software, including Microsoft Outlook, Word, Excel,
Project, and SharePoint Proven ability to define and execute change
strategies. Previous experience with cross-
Keywords: JLL, Seattle , Senior Program Delivery Manager, Executive , Seattle, Washington
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